ModerNash Parts and Service Policies

 

Order Cancellation and Adjustment Policy

Cabinetry order adjustments can be made within 72 hours after a deposit has been submitted to ModerNash for an order. Depending on the adjustment request, customer may incur additional shipping and administrative costs for the change which will be determined on a case by case basis. After 72 hours, no changes can be made to an existing order and any adjustments will have to be facilitated by placing a new order. 

Cabinetry order cancellations can be requested as long as they're made within 48 hours after the deposit has been received by ModerNash. A 5% cancellation fee times the deposit amount will be assessed for the cancellation.

All cancellations requested after 48 hours incur a 10% fee times the deposited amount to cover administrative costs in cancelling the order. If it's past the 48 hour window, the deposit which includes the materials and shipping cost are non-refundable, and the materials will be fabricated, sourced and shipped according to the customer contract, however the installation portion of the deposit will be refundable. 

 

Replacement Policy for Damaged or Defective Parts and Materials

In the event any part or material received from ModerNash is either damaged or found to have manufacturing defects, please contact us immediately.

If parts or materials from an order arrive damaged or are found to be defective and we discover it prior to your installation date, we will immediately have them replaced prior to installation. If parts or materials are found to be damaged or defective at the time of installation, ModerNash will promptly have replacements provided as soon as possible.

In the event a project is delayed due to damaged or defective parts or materials, ModerNash will not be held financially liable for any delays of other contracted services, but will make every effort, at our own discretion, to remedy the delay using temporary parts or materials that will enable the project to continue moving forward. Our goal is to make things right, yet many times we cannot control the speed of that process, so in the event of this occurrence, we will do everything within our power and ability to ensure your project stays on track.

If you require the replacement of a damaged or defective part or material and it is past 90 days from the date of installation (our warranty period), if the part is still available, we will prepare a quote for the purchase, shipment, and installation of the part or material. Once the quote is approved and deposit received, we will promptly procure the parts or materials and schedule a time to reinstall them once we have an ETA from the manufacturer. 

 

Parts and Materials Warranty

Parts and materials from Semihandmade come with a standard manufacturer warranty of 2 and up to 5 years depending on the material selected. Please visit their Warranty Page to review terms and conditions.

Parts and materials from IKEA® have varying warranties depending on the part or material. You can view their Warranty Page for details. In general they offer a 25-year warranty on their SEKTION system of cabinetry, but in our experience over the past 16+ years they fight tooth and nail when you have an actual warranty claim. In the event you have an IKEA® part that is defective please contact ModerNash first and we'll do everything in our pawer to facilitate a replacement without getting IKEA® involved. 

 

Installation Warranty 

Our installation service comes with a limited 90-day warranty that covers parts and materials found to be damaged by our staff or defective from the manufacturer for 90 days after the cabinet installation is complete. The limited warranty covers replacement and installation costs for those parts/materials. After 90 days, any requested service call concerning damaged parts/materials are billed at $75 per call and customer is responsible (unless product is defective) for parts/materials cost, shipping charges of new parts/materials, and installation of new parts/materials.

If any parts or materials are damaged by the customer or other contractors working in the home, we will prepare a quote for the purchase, shipment, and re-installation of the part or material. Once the quote is approved and deposit received, we will promptly procure the parts or materials and schedule a time to reinstall them once we have an ETA from the manufacturer. 

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